faqs

Can I change, cancel, or request a refund my order after it has been placed?

We understand things happen! In the event you need to change or cancel an order, please contact us. Please note, we have a NO REFUND Policy!

Do I have to pre-order my cake?

Need a cake ASAP? Kindly note that the baking and preparation period is determined by the delivery method for shipping the preparation time totals 3 days, delivery or pickup requires a 2-day notice.

How do I pre-order my cake? Is payment required upfront or at the time of pickup? 

Pre-orders are accepted online and require payment upon ordering.

How do I get my cake? 

To provide the best experience for you, we offer pickup, local delivery, or shipping. Please let us know your preference when you place your order. 

Does Nessa's Cakes offer shipping? 

Sending some Irresistible Bliss? Kindly note that the baking and preparation period for shipping totals 3 days. It is advisable to consider Monday through Wednesday as the most suitable shipping days. For optimal delivery timing, we recommend placing your cake order 10 days in advance of your desired date.

Local Delivery FAQs 

Does Nessa's Cakes deliver?

Yes, we offer local delivery right to your doorstep. Delivery costs vary based on location. Please choose the delivery option for pricing!

Can I change my delivery time? 

To organize a new delivery time, please reach out to us within 48 hours of the anticipated delivery timeframe.

How much is the delivery fee?  

Delivery fee varies by drop off location

Is Nessa's Cakes offered on food delivery services?

No. Unfortunately, not currently.

Pickup FAQs

Can I change my pickup time? 

To coordinate a new pickup time, please reach out to us!

I forgot to pick up my cake yesterday! Can I still pick it up today? 

We get it, things happen! Please reach out to us for options. Please note, failure to change the pickup time within a 48 hour notice, will not change cake preparation date.